New Warranty Request

During the orientation we will check the condition of soils in the crawl space. Soils in the crawl space may be damp but should not have standing water. Provided that you have not altered the drainage nor caused excessive moisture to accumulate and remain in this area with incorrect landscaping, Boise Hunter Homes will correct the conditions that result in persistent standing water.

During the orientation we confirm that all doors are in acceptable condition and correctly adjusted. Boise Hunter Homes will repair construction damage to doors noted on the orientation list.
We confirm that all hardware is in acceptable condition during orientation. The limited warranty excludes repairs for cosmetic damage subsequent to the orientation.
Boise Hunter Homes will repair hardware items that do not function as intended.

During the orientation, we confirm that drywall surfaces are in acceptable condition. Drywall is your maintenance responsibility. Most drywall repairs can be easily made. This work is best done when you redecorate the room.

Repair hairline cracks with a coat of paint. You can repair slightly larger cracks with spackle or caulk. To correct a nail pop, reset the nail with a hammer and punch. Cover it with spackle, which is available at paint and hardware stores. Apply two or three thin coats. When dry, sand the surface with fine-grain sandpaper, and then paint. You can fill indentations caused by sharp objects in the same manner.

Before calling for service, check to confirm that the:
1. Main breaker and individual breakers are all in the on position.
2. Applicable wall switch is on
3. GFCI is set (see details on GFCIs, earlier in this section)
4. Item you want to use is plugged in
5. Item you want to use works in other outlets
6. Bulb in the lamp is good
 
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service provider you call.
TROUBLESHOOTING TIPS:
NO ELECTRICAL SERVICE
No Electrical Service Anywhere in the Home
Before calling for service, check to confirm that the:
1. Service is not out in the entire area. If so, contact the utility company.
2. Main breaker and individual breakers are all in the on position.

No Electrical to One or More Outlets
Before calling for service, check to confirm that the:
1. Main breaker and individual breakers are all in the on position.
2. Applicable wall switch is on
3. GFCI is set (see details on GFCIs, earlier in this section)
4. Item you want to use is plugged in
5. Item you want to use works in other outlets
6. Bulb in the lamp is good

If fencing is part of your home purchase, we will confirm the acceptable condition of the fence during your orientation. Boise Hunter Homes will correct fence posts that become lose during the warranty period. Be aware that damage to fencing caused by severe weather should be referred to your homeowner insurance company and is specifically excluded form warranty coverage.

Cracks

Even though an engineer designed the foundation and we constructed it according to engineering requirements, surface cracks can still develop in the wall. Surface cracks are not detrimental to the structural integrity of your home. If a crack develops in a foundation wall that allows water to come through, follow the procedures for submitting a warranty claim.

Shrinkage or backfill cracks are not unusual in foundation walls, especially at the corners of basement windows.

Boise Hunter Homes will seal cracks that exceed 1/8 inch in width.

Homeowner Use and Maintenance Guidelines
The final grades around your home have been inspected and approved for proper drainage of your lot. Local building authorities as well as Boise Hunter Homes inspect the site. Yards drain from one to another. You and your neighbors share an overall drainage plan for the community. Use caution when installing landscaping, fencing, or additions t your home to prevent causing water problems on adjacent lots.

Drainage
Typically, the grade around your home should slope 1 foot in the first 10 feet, tapering to a 2 percent slope. In most cases, drainage swales do not follow property boundaries. Maintain the slopes around your home to permit the water to drain away from the home as rapidly as possible. This is essential to protect your foundation. Failure to do so can result in major structural damage and will void your warranty.

During the orientation we will confirm that hardwood floors are in acceptable condition. We will correct any readily noticeable cosmetic defects listed during the orientation. You are responsible for routine maintenance of hardwood floors.
Separations
Shrinkage will result in separations between the members of hardwood floors. If these exceed 1/8 inch, Boise Hunter Homes will fill them one time. Boise Hunter Homes is not responsible for removing excess filler that appears on the surface if the boards expand due to subsequent changes in humidity and expel the filler.
Warping
Warping will occur if the floor repeatedly becomes wet or is thoroughly soaked even once. Slight warping in the area of heat vents or heat-producing appliances is also typical.

We will install heating systems according to local building codes, as well as to engineering designs of the particular model home.
Adequacy of the system is determined by its ability to establish a temperature of 70 degrees F, as measured in the center of the room, 5 feet above the floor. In extremely cold temperatures (10 degrees below or colder), the system should be able to maintain a temperature differential of 80 degrees from the outside temperature.

TROUBLESHOOTING TIPS: NO HEAT OR COOL
Before calling for service, check to confirm that the:
1. Thermostat is set to "heat" and the temperature is set above the room temperature.
2. Blower panel cover is installed correctly for the furnace blower (fan) to operate. This panel compresses a button that tells the blower it is safe to operate. Similar to the way a clothes dryer door operates, this panel pushes in a button that lets the fan motor know it is safe to come on. If that button is not pushed in, the furnace will not operate
3. Breaker on the main electrical panel is on. (Remember, if a breaker trips you must turn it from the tripped position to the off position before you can turn it back on.)
4. Switch on the side of the furnace is on.
5. Fuse in furnace is good. (See manufacturer literature for size and location.)
6. Gas line is open at the main meter and at the side of the furnace.
7. Filter is clean to allow airflow.
8. Vents in individual rooms are open.
9. Air returns are unobstructed.

Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service provider you call.

Landscape materials we install are warranted for one growing season 90 days. We will confirm the healthy condition of all plant materials during the orientation. Maintaining landscaping is your responsibility.

We will confirm that all mirrors are in acceptable condition during the orientation. Boise Hunter Homes will correct scratches, chips, or other damage to mirrors noted during the orientation.

During your orientation we will confirm that all painted or stained surfaces are in acceptable condition. Boise Hunter Homes will touch up paint as indicated on the orientation list. You are responsible for all subsequent touch-up, except painting we perform as part of another warranty repair.

Insects such as ants, spiders, wasps, and bees, and animal life such as woodpeckers, squirrels, mice, and snakes, may fail to recognize that your home belongs to you. Addressing concerns involving these pests and wildlife goes with being a homeowner. Informational resources include, among others, the state wildlife service, animal control authorities, the county extension service, pest control professionals, Internet, and public library.

TROUBLESHOOTING TIPS:
PLUMBING No Water Anywhere in the Home Before calling for service, check to confirm that the:
1. Main shut off inside your home is open.
2. Main shut off at the street is open.
3. Individual shut-offs for each water-using item are open.

No Hot Water See Water Heater: Gas

Involving One Sink, Tub, or Toilet
1. Check caulking and grout.
2. Confirm shower door or tub enclosure was properly closed.
3. Turn water supply off to that item.
4. Use other facilities in your home and report problem on next business day.

Leak Involving a Main Line
1. Turn water off at the meter in your home.
2. Call emergency number for service.

Back Up at One Toilet If only one toilet is affected, corrections occur during normal business hours.
1. Shut off the water supply to the toilet involved.
2. Use a plunger to clear the blockage.
3. Use a snake to clear the blockage.
4. If you've been in your home fewer than 30 days, contact Boise Hunter Homes or the plumber listed on your Emergency Phone Numbers sheet.
5. If you've been in your home over 30 days, contact a router service.

Sewer Back Up Affecting Entire Home
1. If you've been in your home fewer than 30 days, contact Boise Hunter Homes or the plumber listed on your Emergency Phone Numbers sheet.
2. If you've been in your home over 30 days, contact a router service.
3. Remove personal belongings to a safe location. If items are soiled, contact your homeowner insurance company.

Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service provider you call.

Boise Hunter Homes Limited Warranty Guidelines During the orientation we will confirm that all plumbing fixtures are in acceptable condition and are functioning properly, and that all faucets and drains operate freely.

At closing you will receive a copy of a survey that shows your lot and the location of your home on the lot. To construct the home Boise Hunter Homes established the property boundaries and corners.

During construction, some of the monuments that mark the lot corners may be affected or covered up by grading, excavation, installation of utility lines and other typical construction activities. If you wish to install a fence, swimming pool, add a deck or patio to your home, or otherwise establish a permanent structure, we advise that you have professional surveyors locate and mark property boundaries to be certain they are accurate and you have found all corners.

Stained or wrought iron railings in your home require little maintenance beyond occasional dusting or polishing. Protect railings from sharp objects or moisture. Cover them during move-in so large pieces of furniture do not cause dents or scratches.

Stained railings will show variation in the way the wood grain took the stain. Some designs show seams where pieces of wood came together to form the railing.

During the orientation we will confirm that all railings are in good condition. Boise Hunter Homes installs railings in positions and locations to comply with applicable building codes. Railings should remain securely attached with normal use.

We will confirm that resilient floor covering is in acceptable condition during your orientation. Boise Hunter Homes limited warranty does not cover damage to resilient floors caused by moving furniture or appliances into the home. We can assist you in contacting professionals who can repair such damage if it occurs in your home. Boise Hunter Homes is not responsible for discontinued selections.

Adhesion
Resilient floor covering should adhere. Boise Hunter Homes will repair lifting or bubbling and nail pops that appear on the surface.

Ridges
Boise Hunter Homes has sanded and filled the joints of underlayment to minimize the possibility of ridges showing through resilient floor coverings. Ridging is measured by centering a 6-inch straight edge perpendicular to the ridge with one end tight to the floor. If the opposite end of the straight edge is 1/8 inch or more from the floor, Boise Hunter Homes will repair this condition.

Seams
Seams will occur and are sealed at the time of installation. Boise Hunter Homes will correct gaps in excess of 1/16 inch where resilient flooring pieces meet or 1/8 inch where resilient flooring meets another material. Boise Hunter Homes will correct curling at seams unless caused by excessive water.

TROUBLESHOOTING TIPS: ROOF LEAK

Please keep in mind that roof leaks cannot be repaired while the roof is wet. However, you can get on the schedule to be in line when conditions dry out, so do call in your roof leak.

1. Confirm the source of the water is the roof rather than from a Plumbing leak
2. Open window on a higher floor
3. Ice dam
4. Clogged gutter or downspout
5. Blowing rain or snow coming in through code required roof vents
6. Gap in caulking
7. Where practical, place a container under dripping water.
8. If a ceiling is involved, use a screwdriver to poke a small hole in the drywall to release the water.
9. Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service provider you call.
10. Remove personal belongings to prevent damage to them. If damage occurs, contact your homeowner insurance company to submit a claim.
11. Report the leak to Boise Hunter Homes during first available business hours

Boise Hunter Homes will repair roof leaks other than those caused by severe weather, such as hail damage, or some action you have taken, such as walking on the roof. Roof repairs are made only when the roof is dry.

Ice Dam
An ice build-up (ice dam) may develop in the eaves during extended periods of cold and snow. Your homeowner insurance may cover this damage which is excluded from warranty.

Inclement Weather
Storm damage is excluded from warranty coverage. Notify your homeowner insurance company if storm damage is discovered.

Boise Hunter Homes warrants all siding to be free of defects in material and workmanship. We will confirm the good condition of the siding during your orientation. Subsequent damage to the siding will by your responsibility to repair.

Boise Hunter Homes will caulk and apply touch-up paint to cracks that exceed 3/16 inch. Paint or stain touch-up will not match.

Boise Hunter Homes will correct delaminating siding.

No known method of installation prevents all vibration or squeaks in a staircase. A shrinkage crack will develop where the stairs meet the wall. When this occurs, apply a thin bead of latex caulk and, when dry, touch up with paint.

Although Boise Hunter Homes does not warrant against stair vibration and squeaks, a reasonable effort will be made to correct them.

Stucco is a brittle cement product that is subject to expansion and contraction. Minor hairline cracks will develop in the outer layer of stucco. This is normal and does not reduce the function of the stucco in any way.

Drainage
To ensure proper drainage, keep dirt and concrete flatwork a minimum of 6 inches below the stucco screed (mesh underneath final coat of stucco). Do not pour concrete or masonry over the stucco screed or right up to the foundation.

Efflorescence
The white, powdery substance that sometimes accumulates on stucco surfaces is called efflorescence. This is a natural phenomenon and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence.

Sprinklers
Since stucco is not a water barrier, avoid spraying water from irrigation or watering systems on stucco surfaces to avoid possible leaks. Check the spray from the lawn and plant irrigation system frequently to make certain that water is not spraying or accumulating on stucco surfaces.

During the orientation we confirm that tile and grout areas are in acceptable condition. We will repair or replace cracked, badly chipped, or loose tiles noted at that time. Boise Hunter Homes is not responsible for variations in color or discontinued patterns. New grout may vary in color from the original.

Boise Hunter Homes warranty guidelines for active components (for example, exhaust fans) are discussed under the appropriate headings (such as electrical systems, heating system, and so on).

TROUBLESHOOTING TIPS: NO HOT WATER

Before calling for service, check to confirm that the:

• Pilot is lit. (Directions will be found on the side of the tank.)
• Temperature setting is not on “vacation” or too low.
• Water supply valve is open.

Refer to the manufacturer's literature for specific locations of these items and possibly other troubleshooting tips.

Even if the trouble shooting tips do not identify a solution, the information you gather will be useful to the service provider you call.

Refer to the manufacturer's limited warranty for information regarding coverage of the water heater.

We will confirm that all windows, screens, and sliding glass doors are in acceptable condition during the orientation. Boise Hunter Homes will repair or replace broken windows or damaged screens noted on the orientation list. Windows should operate with reasonable ease and locks should perform as designed. If they do not, Boise Hunter Homes will provide adjustments.

Condensation
Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. You influence the humidity level within your home; Boise Hunter Homes provides no corrective measure for this condition. Condensation that accumulates between the panes of glass in dual-glazed windows indicates a broken seal. Boise Hunter Homes will replace the window if this occurs during the warranty period.

Infiltration
Some air and dust will infiltrate around windows, especially before the installation of landscaping in the general area. Boise Hunter Homes warranty excludes this occurrence.

Scratches
Boise Hunter Homes confirms that all window glass is in acceptable condition at the orientation. Minor scratches on windows can result from delivery, handling, and other construction activities. Boise Hunter Homes will replace windows that have scratches readily visible from a distance of 10 feet. Boise Hunter Homes does not replace windows that have scratches visible only under certain lighting conditions.

Tinting
If you add tinting to dual-glazed windows, all warranties are voided. Damage can result from condensation or excessive heat build-up between the panes of glass. Refer to the manufacturer’s literature for additional information.

During the orientation we will confirm that wood trim is in acceptable condition. Minor imperfections in wood materials will be visible and will require no action. Boise Hunter Homes will correct readily noticeable construction damage such as chips and gouges listed during the orientation.

Exterior
Boise Hunter Homes will caulk and apply touch-up paint to cracks in exterior trim components that exceed 3/16 inch. We provide this repair one time only near the end of the first year. Paint or stain touch-up will not match. We will correct any separation at joints that allows water to enter the home.

Raised Grain
Because of the effects of weather on natural wood, you should expect raised grain to develop. This is normal and not a defect in the wood or paint. Warranty coverage excludes this condition.